SecureNET: Managed Solutions & Business Support Our comprehensive SECURENET solutions have been designed specifically for support of your existing IT environment, whether you are a Small Business or a large Corporate Enterprise. Our goal is to assist in ensuring your business success and productivity by delivering you cost-effective, proactive, reliable IT support to increase you technology uptime, thus saving you valuable time, money, resources and most importantly less frustration with less downtime. You focus on what you do best and we focus on what we do best. I.C.S. supports hardware and software covering multi-vendor Operating Systems, applications, networking equipment, storage and peripheral devices, printing and imaging units, Network Servers and Client Workstations.
Small Business (SMB) Package Includes: • Response Guarentee to all support calls within 4 hours
• On-Site Emergency Response within 4 hours is Guarenteed, as required for mission critical calls
• Complimentary hours of support provided per month
• Discounted hourly rates for both On-Site and In-Shop Technical Support Services
• Access to Technical Support Engineers that are dedicated to your business requirements
• Support provided On-Site or by Remote Access Critical Response (CR) Package Includes: • Small Business Package and the following:
• IT Infrastructure and Network Documentation
• Diagnosis and problem resolution thru Remote Access, with On-Site support Managed I.T. Service Package Includes: • Includes SMB & CR Packages and the following:
• Real-time monitoring and Alerting for Critical Network devices and services
• Provide Remote analysis of Server and Network
• Provide installation of security patches and updates for O.S. stability
• Scheduled preventative maintenance of critical business hardware
• Hardware and software inventory and asset management
• Assistance with Business IT strategic planning, moves, budgeting and equipment procurement
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